Gently Used Acoustic Instruments

MandoMutt’s Return Policy We offer a 48 hour Approval period on all instrument purchases, but not on trades.  Buyer is responsible for all shipping fees in event of a return. Additionally, we only accept a return if the instrument is returned in the exact condition as when it left our hands. We will not accept returns if any alterations or modifications of any kind, have been made to the instrument. This includes truss rod adjustments, bridge adjustments or any other alteration, modification or adjustment.

We do not offer a return policy on instruments that have been sampled in person, under any circumstance. No refunds, no returns on clearance accessories. 

Effective October 11, 2019, we will no longer refund the PayPal fees associated with any purchase and subsequent refund. PayPal is no longer refunding the initial fee associated with the original purchase. In the event of a return, we will deduct any PayPal fees from the refund amount. Alternatively, we do accept checks and bank wire transfers.

Regarding trades. Be advised; we no longer cross ship. We have been burned on several occasions by customers sending us instruments in a condition significantly less than advertised.

MandoMutt does not do “holds” per se, but, on occasion, we do accept a deposit to “hold” an instrument until the buyer can pay the balance. Buyer should be advised that said deposit is considered “non-refundable”.

MandoMutt is your Skip Kelley mandolin headquarters! We are exclusive Kelley Mandolin dealers. My personal mandolin is Kelley #35.

Chatter Box

Today’s Bible Verse:  Psalm 9:10  Those who know your name trust in you, for you, Lord, have never forsaken those who seek you.

Question of the day:   Have we become a society that individually decides to murder those that we disagree with? Sadly, I believe we have.

Is America destroying herself from within? Can we be saved from ourselves? The answer(s) are in God’s word.

Just Sayin:  America’s shipping concerns. The choices are slim. The choices are awful. These days, if a package requires signature release, you may be S.O.L. You can, in some cases, have a package held at an access point, which is convenient. If, however, the package doesn’t meet certain criteria, for instance, the box is too large, you’re back to S.O.L. status, in which case you must be home to receive the package. If you work for a living, as I still do, you must make arrangements to be at home to receive your package. UPS has closed all of it’s Customer Service Centers (this is what Labor Unions cause), so you’re S.O.L.

With Fedex, you can reschedule delivery (with an additional fee, of course) for a particular time window (for instance, evening from 5:00-8:00), but the driver essentially ignores that for several days. I recently tried this. Set up the reschedule on a Monday, but they attempted delivery at normal delivery times for several days. It took several phone calls to Customer Service (all of which were a waste of time) and much frustration before they finally delivered the package on Friday, three days late.

Please don’t send anything to me via Fedex.

Recently, I had a package being delivered by UPS. Tracking claimed the delivery ETA would be 1:30 to 3:30. I made arrangements to be home during this time. Actual delivery was 6:39.

Please don’t send anything to me via UPS.

That leaves USPS. ‘Nuff said.

Please don’t EVER send anything to me via USPS.

Looks like I’m S.O.L.

I’m going to start a mandolin delivery service.

Just sayin’.

Want to buy/trade/consign an instrument?

Send us an email and let us know!

MandoMutt.com is owned and operated by Kevin Douglas. All information and photographs contained herein are considered intellectual property and, as such, have copyright protection and can not be copied, duplicated or reproduced in any manner without express written consent by the website’s owner, Kevin Douglas.